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Service and guarantee

Save time and money on the maintenance and installation of your energy chain systems

We have the expertise when the job calls for reliable energy supply systems and their installation at the customer's site, ranging from individual energy chain link replacement to major ​ modernisation projects, from individual component assembly to fully harnessed systems. This experience also allows us to give a system guarantee of ​36 months on energy supply systems installed by igus* – after all, we know our products and services​.
Book service appointment here

Your benefits at a glance:

RBR chain assembly
Fast, professional installation by specialised installation staff
saves installation time and costs, increases the service life, prevents failures.
Chain assembly
Predictable fixed prices for the installation and maintenance
saves you administrative work in planning and purchasing.
Chain assembly
Predictable installation time for your energy chain system
helps you with your scheduling and contributes to increasing your plant availability.
Passenger boarding bridge chain assembly
Short travels due to a well-developed international service network - also close to you
quick reaction times worldwide, short response times, low installation costs and certified quality.
Chain assembly at night
Short-term, flexible installation dates
if you need immediate support or if the scheduled date has to be shifted. Just give us a call and we will find a solution.
Chain assembly delivery
Everything from one source, directly from the manufacturer - guaranteed!
We will be there for you! From on-site design to project planning, installation and commissioning to maintenance.
Logo recycling programme chainge

Simply have old energy chains recycled

We take your old plastic energy chains back with us when we install the new ones. In our recycling programme chainge, we separate by type, keep what we can return to production as regranulate and pass the rest on to recycling partners. You will receive a value voucher from igus. The special thing: we take all plastic energy chains, no matter who the manufacturer is. When requesting installation, simply ask for recycling as well.
To the energy chain recycling from igus

igus services in detail**

New installation

New e-chain installation
  • Documenting conditions at your construction site
  • Planning and installation co-ordination
  • As desired, organisation of installation equipment (scaffold, telescopic work platform, truck-mounted crane, hoists, crossbeams, etc.)
  • Quick, flawless installation of the entire energy chain system in your application on your premises
  • Initial operation and system guarantee
Book new installation

Modernisation/conversion/retrofitting

e-chain installation in a gantry crane
  • On-site measurement, free of charge
  • Project planning and detailed proposal
  • Planning and installation co-ordination
  • As desired, dismantling of the existing system
  • Fast installation and commissioning of a complete energy chain system
  • Maintenance service/system guarantee
Book upgrade


Inspection

igus inspection service
  • Assessment of the technical condition of e-chains, guide troughs and cables
  • Inspection of the mechanical functions and travel end points (test drive)
  • Inspection, measurement and assessment of the degree of wear
  • Check for blockages and obstacles
  • Determination of the repair and maintenance requirements
  • Reporting defects and risks
  • Advice on optimisation recommendations/measures to be taken
  • Documentation in the checklist/inspection report
Book inspection


Maintenance

e-chain maintenance
  • Assessment of the technical condition of e-chains, guide troughs and cables
  • Inspection of the mechanical functions and travel end points (test drive)
  • Inspection, measurement and assessment of the degree of wear
  • Check for blockages and obstacles
  • Removing contamination (coarse foreign bodies) that can impair the safe functioning of the energy chain system
  • Checks of bolted connections and torques (random samples)
  • Cable/strain relief adjustment (as necessary)
  • Minor repairs, such as the replacement of defective or missing crossbars
  • Reporting defects and risks
  • Advice on optimisation recommendations/measures to be taken
  • Documentation in the maintenance handbook/test report


Intelligent condition monitoring: i.Sense

igus condition monitoring with smart plastics
  • i.Sense: [Sense = sensation] Describes the area of igus® condition monitoring
  • detects machine status regularly or continuously
  • uses fast switch-off to avoid crashes
  • records data via modules
  • i.Sense EC.P: push/pull force detection for energy chains
  • i.Sense EC.B: break detection for energy chains
  • i.Sense CF.P: tensile force monitoring for cables


Predictive maintenance: i.Cee

Predictive maintenance with smart plastics
  • i.Cee: [Cee, derived from to see] describes the area of predictive maintenance at igus®
  • predicts exact maintenance
  • prevents downtime or quality loss
  • enables different input options (Siemens PLC­ connection, integrated acceleration­sensors EC.W/EC.IM, OPC­UA­servers etc.)
  • offers customised output channels (IoT ­cloud­dashboard, local HTTP­dashboard, SMS, FANUC­field­system integration etc.)
Request predictive maintenance
* Guarantee applies to wear-related failure of igus components according to technical parameters to be agreed upon.
 
** igus installation service is not available in all countries in the scope described. Consult your local point of contact.

The terms "Apiro", "AutoChain", "CFRIP", "chainflex", "chainge", "chains for cranes", "ConProtect", "cradle-chain", "CTD", "drygear", "drylin", "dryspin", "dry-tech", "dryway", "easy chain", "e-chain", "e-chain systems", "e-ketten", "e-kettensysteme", "e-loop", "energy chain", "energy chain systems", "enjoyneering", "e-skin", "e-spool", "fixflex", "flizz", "i.Cee", "ibow", "igear", "iglidur", "igubal", "igumid", "igus", "igus improves what moves", "igus:bike", "igusGO", "igutex", "iguverse", "iguversum", "kineKIT", "kopla", "manus", "motion plastics", "motion polymers", "motionary", "plastics for longer life", "print2mold", "Rawbot", "RBTX", "RCYL", "readycable", "readychain", "ReBeL", "ReCyycle", "reguse", "robolink", "Rohbot", "savfe", "speedigus", "superwise", "take the dryway", "tribofilament", "tribotape", "triflex", "twisterchain", "when it moves, igus improves", "xirodur", "xiros" and "yes" are legally protected trademarks of the igus® GmbH/ Cologne in the Federal Republic of Germany and where applicable in some foreign countries. This is a non-exhaustive list of trademarks (e.g. pending trademark applications or registered trademarks) of igus GmbH or affiliated companies of igus in Germany, the European Union, the USA and/or other countries or jurisdictions.

igus® GmbH points out that it does not sell any products of the companies Allen Bradley, B&R, Baumüller, Beckhoff, Lahr, Control Techniques, Danaher Motion, ELAU, FAGOR, FANUC, Festo, Heidenhain, Jetter, Lenze, LinMot, LTi DRiVES, Mitsubishi, NUM,Parker, Bosch Rexroth, SEW, Siemens, Stöber and all other drive manufacturers mention on this website. The products offered by igus® are those of igus® GmbH